Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 83)

Chapter 8 Working with CCR Trees

CallPilot Manager Set Up and Operation Guide

Assigning a CCR Tree to a Greeting Table

Before incoming callers can access a CCR Tree, you must assign lines to a Greeting Table.

For information about assigning lines to Greeting Tables, refer to “Setting the Auto Attendant

properties” on page 61.

To assign a CCR Tree to a Greeting Table

1 Click the Auto-Attendant heading.

2 Click the Greeting Tables link.

The Greeting Tables page appears.

3 Click the Change link for the Greeting Table you want to assign a CCR Tree to.

The Greeting Table Setup page appears.

4 Select from each CCR Tree list box the CCR Tree you want calls to route to for each time of

day. If you do not want calls to route to a CCR Tree select None.

5 Click the Submit button.

Making a CCR Tree a destination in the CLID Routing Table

For information about the CLID Routing Table, refer to “About the CLID Routing Table” on page

64.

To assign a telephone number to a CCR Destination in the CLID Routing Table refer to “Setting

up a CLID Routing Table” on page 66.

Testing a CCR Tree

After you build a CCR Tree and assign it to a Greeting Table, test the CCR Tree. To test the CCR

Tree, call the company number and test each node.

Check that:

• the Home node routes the call as designated

• each transfer routes the caller to the intended destination

• each prompt has correct information

• messages are courteous and easy to understand

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Avaya CallPilot Manager Bedienungsanleitung Seite 83