Avaya Media Processing Server System Bedienungsanleitung PDF herunterladen (Seite 153)

Troubleshooting

# P0602484 Ver: 2.7 Page 153

2. If it is possible, isolate the problems into one of the Categories of

Faults. Refer to the common symptoms, cause, and actions for that

category.

3. If the problem cannot be isolated or repaired, or if it continues to

occur, contact Certified Avaya Support Personnel. Have the fol-

lowing information available:

• A description of the problem, including any error messages.

• The number of lines taking calls when the problem occurred.

• The system’s serial number.

• The remote access telephone number.

Status of startup and recovery processes,

phone lines, voice memory, application

programs, host lines, and vocabularies are

within acceptable limits

Issue the following status commands and

check for normal/abnormal results:

• srp status

• ccm status

• vmm status

• vmm MMF filestatus

For additional information, see see Status

Monitoring on page 56..

Operating parameters for the system are

normal

Check the front and rear panel indicators on

the cabinet, TMS, and VRC. For locations

and functions, see see MPS 500 Indicators

and Controls on page 30..

To verify that... Perform this action...

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Avaya Media Processing Server System Bedienungsanleitung Seite 153