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Troubleshooting

# P0602484 Ver: 2.7 Page 159

Telephone Line Troubleshooting

The Media Processing Server telephone lines are either analog or digital. Some of the

conditions in the following table do not apply to both types of lines. In some cases,

application program logic may terminate calls in progress.

For additional information pertaining to telephone lines, see the Media Processing

Server Series

Telephony Reference Manual.

Telephone Line Troubleshooting

Condition Cause Action

A phone line or group of

phone lines are down

A CCM software module has

failed.

It is possible (but unlikely) that one CCM process exists

for each phone line. In this case, the failure of an

individual CCM leads to the same for its corresponding

line. The CCM module should be restarted

automatically by SRP. If it isn’t, restart the MPS. (See

see Routine Media Processing Server Startup on page 28..)

A span is not working properly. Contact the local Media Processing Server Series

support staff.

Line does not answer

incoming calls

The phone line is not connected. Check the phone line connection.

There is no application assigned to

the line.

Assign and start an application on the line. (See see

Assigning and Starting Application Programs on page 93..)

The signalling protocol is

improperly configured (digital

system only).

Check the configuration of the signaling protocol.

Incoming line stays in a

busy state

The active application is

terminated (or not started).

Start the application. (See see Assigning and Starting

Application Programs on page 93.)

There is no application assigned to

the line. The default state is busy.

Assign and start an application on the line. (see see

Assigning and Starting Application Programs on page 93..

The application keeps the state of

the physical phone line in the not-

in-service condition.

Check the coding of the application to determine how it

handles the condition of the line when not in service.

Otherwise, try stopping and restarting the application

(see see Terminating and Unassigning Application

Programs on page 97. and see Assigning and Starting

Application Programs on page 93.).

The line is not working. Replace the physical component containing the line.

System does not

display logging

There is no active call on the line. Call in to the line and restart logging.

Call cannot be

monitored

There are no active calls on the

lines.

Call in to the line (wait for an active call).

The telephone handset is faulty. Use a different telephone handset.

The ccm listen command was

not issued correctly.

Issue the ccm listen in/out command. See the

Media Processing Server Series System Reference

Manual for details.

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