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Report Basics
Chapter 5
About Real-Time Text Reports 5-15
Real-Time Text Report Attributes 5
The following table lists the attributes reported in each category of a Real-
Time Text Report. Data items are defined in Chapter 9, “BCMS Vu Real-Time
and Historical Report Data Items.”
System Summary Text Report
Split/Skill Summary Text Report
Abandoned Calls ACD Calls
ACD Calls Agent Extension
Available Agents Agent Login ID
Average Abandoned Time Agent Name
Average After Call Agent State
Average Speed of Answer EXT In Calls
Average Talk Time Ext Out Calls
Calls Waiting Time
Direct Agent Call
Oldest Call
Split/Skill ID
Split/Skill Name
% Within Service Level
VDN Summary Text Report
Abandoned Calls
ACD Calls
Average Abandoned Time
Average Speed of Answer
Average Talk/Hold Time
Calls Busy/Disc
Calls Waiting
Connected Calls
Flow Out
Oldest Call
VDN ID
VDN Name
% Within Service Level
- BCMS VU™ SOFTWARE 1
- Software License Agreement 4
- License Agreement 7
- Table of Contents 0 8
- Table of Contents 10
- Preface P 14
- Audience 0 15
- Contents of This Document 0 16
- Related Documents 0 19
- Introduction 1 20
- Help escalation 21
- Features of 22
- Software 1 22
- Benefits of 23
- Chapter 1 24
- Introduction 25
- Version 2 26
- For the 27
- Server PC 1 27
- Client PC 1 28
- Software Restrictions 1 29
- Administrative Requirements 1 30
- Performance Considerations 1 31
- Help Escalation 1 31
- BCMS Vu Server 34
- What Can I Do Using 35
- Server? 2 35
- Server Software 2 36
- Server Basics 37
- Chapter 2 38
- Server the First Time 2 39
- Opening 39
- Server Main Window 2 43
- System Menu Box 2 44
- Title Bar 2 44
- Menu Bar 2 44
- Options 2 45
- Toolbar 2 48
- Status Bar 2 49
- Server Action Area 2 50
- BCMS Vu 51
- BCMS Vu Client 52
- Client? 3 53
- Client Software 3 54
- BCMS Vu 55
- Chapter 3 56
- Disconnecting 57
- Client from a Server 3 57
- Reconnecting 57
- Client to a Server 3 57
- Client Main Window 3 59
- System Menu Box 3 60
- Title Bar 3 60
- Menu Bar 3 60
- Options 3 61
- Window 3 63
- Toolbar 3 64
- Status Bar 3 65
- Report Display Area 3 65
- Connection Status 3 65
- Server Name 3 66
- Client On-Line Help 3 67
- Configuring and 68
- Managing BCMS Vu 68
- Software 68
- Configuring 70
- from the Server 4 70
- Chapter 4 72
- System 4 74
- Downloading Historical Data 4 75
- Registering Wallboards 4 78
- Registering Clients 4 81
- About Shares 4 81
- Activating Alerts 4 83
- Configuring Color Palettes 4 83
- Thresholds 4 84
- Maximum Values 4 85
- Repairing the Database 4 93
- Re-indexing the Database 4 94
- Compacting the Database 4 95
- Managing Memory Allocation 4 95
- Downloading BCMS Data 4 98
- Understanding Real-Time 100
- Reports 5 100
- Report Basics 101
- Chapter 5 102
- About Wallboard Displays 5 115
- Wallboard Display Features 5 116
- Types of Wallboards 5 117
- Sample Wallboard Display 5 118
- About Time Trace Reports 5 120
- Sample Time Trace Report 5 122
- Understanding Historical 124
- Reports 6 124
- Data on the DEFINITY system 6 125
- Chapter 6 126
- Creating Historical Reports 6 127
- Sample Historical Report 6 128
- About Historical Reports 129
- Working with Reports 7 134
- Working with Reports 135
- Chapter 7 136
- Saving a Report 7 167
- Closing a Report 7 168
- Opening a Report 7 169
- Printing Reports 7 171
- Displaying 176
- Information on 176
- External Wallboards 176
- Configuring a Wallboard 8 177
- Starting 177
- Wallboard Software 8 177
- Exiting 177
- Wallboard 178
- Chapter 8 180
- BCMS Vu Real-Time 184
- Report Data Items 184
- Definition 185
- Chapter 9 186
- Troubleshooting 10 206
- Resolving Problems 10 207
- Chapter 10 208
- 10-4 Resolving Problems 209
- Troubleshooting 209
- 10-6 Resolving Problems 211
- 10-8 Resolving Problems 213
- 10-10 Resolving Problems 215
- 10-12 Resolving Problems 217
- 10-14 Resolving Problems 219
- 10-16 Resolving Problems 221
- 10-18 Resolving Problems 223
- 10-20 Resolving Problems 225
- 10-22 Resolving Problems 227
- 10-24 Resolving Problems 229
- 10-26 Resolving Problems 231
- 10-28 Resolving Problems 233
- 10-30 Resolving Problems 235
- 10-32 Resolving Problems 237
- 10-34 Resolving Problems 239
- 10-36 Resolving Problems 241
- Error Log 10 242
- 10-38 Error Log 243
- Connection Log 10 244
- Verifying the COM Port 10 245
- Setting Up The COM Port 10 246
- Using a Terminal Emulator 10 247
- HyperTerminal 247
- 23. Select Yes 253
- Error Codes 10 254
- ID Description Resolution 255
- Glossary 10 266
- Glossary 267
- Index 10 272
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