Avaya R2 Betriebsanweisung Seite 275
- Seite / 279
- Inhaltsverzeichnis
- FEHLERBEHEBUNG
- LESEZEICHEN
Bewertet. / 5. Basierend auf Kundenbewertungen
IN-4
Index
Historical Reports . . . . . . . . . . . .6-1, 7-35
Abandoned Calls Split/Skill . . . . . . .6-3
Abandoned Calls VDN . . . . . . . . . .6-3
Agent. . . . . . . . . . . . . . . . . . . . .6-3
Agent Summary . . . . . . . . . . . . . .6-3
attributes. . . . . . . . . . . . . . . . . . .6-6
creating . . . . . . . . . . . . . . . .6-4, 7-26
data items . . . . . . . . . . . . . . . . . .6-6
exporting . . . . . . . . . . . . . . . . . .6-8
format of time columns . . . . . . .6-5, 7-33
opening . . . . . . . . . . . . . . . .6-4, 7-36
Overflowed Calls Split/Skill . . . . . . .6-3
Overflowed Calls VDN . . . . . . . . . .6-3
sample . . . . . . . . . . . . . . . . . . . .6-5
saving . . . . . . . . . . . . . . . . . . . 7-34
scheduling printing of . . . . . . . . . . 7-39
Split/Skill . . . . . . . . . . . . . . . . . .6-3
Trunk . . . . . . . . . . . . . . . . . . . .6-3
types of . . . . . . . . . . . . . . . . . . .6-3
VDN . . . . . . . . . . . . . . . . . . . . .6-3
how the DEFINITY system stores data. . . .6-2
L
LAN . . . . . . . . . . . . . . . . . . . . . 10-36
languages supported. . . . . . . . . . . . . 1-10
list of open reports menu . . . . . . . . . . 3-12
location of historical database. . . . . . . . .4-9
Login. . . . . . . . . . . . . . . . . . . . . . .4-5
M
Mail Application Programming Interface . .6-8
main window
BCMS Vu Client . . . . . . . . . . . . . .3-8
BCMS Vu Server . . . . . . . . . . . . . 2-10
maintenance, software for . . . . . . . . . . 1-13
managing the DEFINITY system connection4-7
MAPI: See Mail Application Programming Interface
maximum values . . . . . . . . . . . . . . . .5-7
menu bar
Client. . . . . . . . . . . . . . . . . . . . .3-9
Server . . . . . . . . . . . . . . . . . . . 2-11
menu item
Client
About BCMS Vu . . . . . . . . . . . 3-12
Broadcast Message . . . . . . . . . . 3-10
Cancel Broadcast . . . . . . . . . . . 3-11
Cascade . . . . . . . . . . . . . . . . 3-12
Close Reports . . . . . . . . . . . . . .3-9
Configure . . . . . . . . . . . . . . . 3-10
Connect (to Server). . . . . . . . . . 3-11
Disconnect (from Server) . . . . . . 3-11
Edit . . . . . . . . . . . . . . . . . . 3-10
Error Log . . . . . . . . . . . . . . . 3-12
Exit . . . . . . . . . . . . . . . . . . 3-10
Help . . . . . . . . . . . . . . . . . . 3-12
Help Topics. . . . . . . . . . . . . . 3-12
list of open reports. . . . . . . . . . 3-12
New Report. . . . . . . . . . . . . . . 3-9
Open Reports. . . . . . . . . . . . . . 3-9
Options . . . . . . . . . . . . . . . . 3-10
Print Report . . . . . . . . . . . . . . 3-9
Printer Setup . . . . . . . . . . . . . 3-10
recently used reports . . . . . . . . 3-10
Report Properties . . . . . . . . . . 3-10
Save Report. . . . . . . . . . . . . . . 3-9
Save Report As. . . . . . . . . . . . . 3-9
Schedule Historical Reports . . . . 3-11
Status Bar . . . . . . . . . . . . . . . 3-12
Tile. . . . . . . . . . . . . . . . . . . 3-12
Toolbar . . . . . . . . . . . . . . . . 3-12
View. . . . . . . . . . . . . . . . . . 3-12
Window. . . . . . . . . . . . . . . . 3-12
Server
Cascade windows . . . . . . . . . . 2-15
Configure . . . . . . . . . . . . . . . 2-12
Connect (to DEFINITY system) . . 2-14
Delete Records . . . . . . . . . . . . 2-13
Disconnect from DEFINITY system 2-14
Downloading Historical Data . . . 2-12
Error Log . . . . . . . . . . . . . . . 2-14
Exit . . . . . . . . . . . . . . . . . . 2-11
Help . . . . . . . . . . . . . . . . . . 2-15
Repair Database . . . . . . . . . . . 2-14
Status Bar . . . . . . . . . . . . . . . 2-14
Stop Data Download . . . . . . . . 2-13
System Configuration . . . . . . . . 2-14
Tile. . . . . . . . . . . . . . . . . . . 2-15
Toolbar . . . . . . . . . . . . . . . . 2-14
Update BCMS Data . . . . . . . . . 2-12
message broadcast. . . . . . . . . . . . . . . 8-4
Microsoft Office . . . . . . . . . . . . . . . 1-10
Millenium-compliant . . . . . . . . . . . . . 1-4
miscellaneous problems. . . . . . . . . . . 10-29
mouse buttons, use of . . . . . . . . . . . . . p-5
N
new report . . . . . . . . . . . . . . . . . . 3-13
New Report menu . . . . . . . . . . . . . . . 3-9
New Report toolbar button. . . . . . . . . 3-13
- BCMS VU™ SOFTWARE 1
- Software License Agreement 4
- License Agreement 7
- Table of Contents 0 8
- Table of Contents 10
- Preface P 14
- Audience 0 15
- Contents of This Document 0 16
- Related Documents 0 19
- Introduction 1 20
- Help escalation 21
- Features of 22
- Software 1 22
- Benefits of 23
- Chapter 1 24
- Introduction 25
- Version 2 26
- For the 27
- Server PC 1 27
- Client PC 1 28
- Software Restrictions 1 29
- Administrative Requirements 1 30
- Performance Considerations 1 31
- Help Escalation 1 31
- BCMS Vu Server 34
- What Can I Do Using 35
- Server? 2 35
- Server Software 2 36
- Server Basics 37
- Chapter 2 38
- Server the First Time 2 39
- Opening 39
- Server Main Window 2 43
- System Menu Box 2 44
- Title Bar 2 44
- Menu Bar 2 44
- Options 2 45
- Toolbar 2 48
- Status Bar 2 49
- Server Action Area 2 50
- BCMS Vu 51
- BCMS Vu Client 52
- Client? 3 53
- Client Software 3 54
- BCMS Vu 55
- Chapter 3 56
- Disconnecting 57
- Client from a Server 3 57
- Reconnecting 57
- Client to a Server 3 57
- Client Main Window 3 59
- System Menu Box 3 60
- Title Bar 3 60
- Menu Bar 3 60
- Options 3 61
- Window 3 63
- Toolbar 3 64
- Status Bar 3 65
- Report Display Area 3 65
- Connection Status 3 65
- Server Name 3 66
- Client On-Line Help 3 67
- Configuring and 68
- Managing BCMS Vu 68
- Software 68
- Configuring 70
- from the Server 4 70
- Chapter 4 72
- System 4 74
- Downloading Historical Data 4 75
- Registering Wallboards 4 78
- Registering Clients 4 81
- About Shares 4 81
- Activating Alerts 4 83
- Configuring Color Palettes 4 83
- Thresholds 4 84
- Maximum Values 4 85
- Repairing the Database 4 93
- Re-indexing the Database 4 94
- Compacting the Database 4 95
- Managing Memory Allocation 4 95
- Downloading BCMS Data 4 98
- Understanding Real-Time 100
- Reports 5 100
- Report Basics 101
- Chapter 5 102
- About Wallboard Displays 5 115
- Wallboard Display Features 5 116
- Types of Wallboards 5 117
- Sample Wallboard Display 5 118
- About Time Trace Reports 5 120
- Sample Time Trace Report 5 122
- Understanding Historical 124
- Reports 6 124
- Data on the DEFINITY system 6 125
- Chapter 6 126
- Creating Historical Reports 6 127
- Sample Historical Report 6 128
- About Historical Reports 129
- Working with Reports 7 134
- Working with Reports 135
- Chapter 7 136
- Saving a Report 7 167
- Closing a Report 7 168
- Opening a Report 7 169
- Printing Reports 7 171
- Displaying 176
- Information on 176
- External Wallboards 176
- Configuring a Wallboard 8 177
- Starting 177
- Wallboard Software 8 177
- Exiting 177
- Wallboard 178
- Chapter 8 180
- BCMS Vu Real-Time 184
- Report Data Items 184
- Definition 185
- Chapter 9 186
- Troubleshooting 10 206
- Resolving Problems 10 207
- Chapter 10 208
- 10-4 Resolving Problems 209
- Troubleshooting 209
- 10-6 Resolving Problems 211
- 10-8 Resolving Problems 213
- 10-10 Resolving Problems 215
- 10-12 Resolving Problems 217
- 10-14 Resolving Problems 219
- 10-16 Resolving Problems 221
- 10-18 Resolving Problems 223
- 10-20 Resolving Problems 225
- 10-22 Resolving Problems 227
- 10-24 Resolving Problems 229
- 10-26 Resolving Problems 231
- 10-28 Resolving Problems 233
- 10-30 Resolving Problems 235
- 10-32 Resolving Problems 237
- 10-34 Resolving Problems 239
- 10-36 Resolving Problems 241
- Error Log 10 242
- 10-38 Error Log 243
- Connection Log 10 244
- Verifying the COM Port 10 245
- Setting Up The COM Port 10 246
- Using a Terminal Emulator 10 247
- HyperTerminal 247
- 23. Select Yes 253
- Error Codes 10 254
- ID Description Resolution 255
- Glossary 10 266
- Glossary 267
- Index 10 272
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