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BCMS Vu
Real-Time and Historical Data Items
9-18 Data Items — Historical Reports
Incoming
(Hold)
Time
Trunk The average holding time for incoming calls to this trunk
group that completed during the specified reporting interval.
Holding time is defined as the length of time in minutes and
seconds that a facility is used during a call. The calculation
for incoming time is:
INCOMING TIME =
Total Holding Time for all Incoming Calls
Total Number of Incoming Calls
Outgoing
Calls
Trunk The total number of outgoing calls for this trunk group that
completed during the specified reporting interval
Outgoing
CCS
Trunk The total holding time (usage) for outgoing calls from this
trunk group. The units are expressed in CCS.
Outgoing
(Hold)
Time
Trunk The average holding time for outgoing calls that completed
during the specified reporting interval. The calculation is:
OUTGOING TIME =
Total Holding Time for Outgoing Calls
Total Number of Outgoing Calls
Outgoing
Comp
Trunk The total number of outgoing calls that were placed over this
trunk group and answered during the specified reporting
interval.
A call is considered completed if network answer
supervision is returned or if the call lasts longer than the
answer supervision time-out parameter.
Split Split/Skill The split/skill number
Split Name Split/Skill Displays the name that is administered for this split number.
If no name exists, BCMS displays the split extension (for
example, EXT 65432).
Data Item — Historical Reports
Data
Item
Report
Type
Definition
- BCMS VU™ SOFTWARE 1
- Software License Agreement 4
- License Agreement 7
- Table of Contents 0 8
- Table of Contents 10
- Preface P 14
- Audience 0 15
- Contents of This Document 0 16
- Related Documents 0 19
- Introduction 1 20
- Help escalation 21
- Features of 22
- Software 1 22
- Benefits of 23
- Chapter 1 24
- Introduction 25
- Version 2 26
- For the 27
- Server PC 1 27
- Client PC 1 28
- Software Restrictions 1 29
- Administrative Requirements 1 30
- Performance Considerations 1 31
- Help Escalation 1 31
- BCMS Vu Server 34
- What Can I Do Using 35
- Server? 2 35
- Server Software 2 36
- Server Basics 37
- Chapter 2 38
- Server the First Time 2 39
- Opening 39
- Server Main Window 2 43
- System Menu Box 2 44
- Title Bar 2 44
- Menu Bar 2 44
- Options 2 45
- Toolbar 2 48
- Status Bar 2 49
- Server Action Area 2 50
- BCMS Vu 51
- BCMS Vu Client 52
- Client? 3 53
- Client Software 3 54
- BCMS Vu 55
- Chapter 3 56
- Disconnecting 57
- Client from a Server 3 57
- Reconnecting 57
- Client to a Server 3 57
- Client Main Window 3 59
- System Menu Box 3 60
- Title Bar 3 60
- Menu Bar 3 60
- Options 3 61
- Window 3 63
- Toolbar 3 64
- Status Bar 3 65
- Report Display Area 3 65
- Connection Status 3 65
- Server Name 3 66
- Client On-Line Help 3 67
- Configuring and 68
- Managing BCMS Vu 68
- Software 68
- Configuring 70
- from the Server 4 70
- Chapter 4 72
- System 4 74
- Downloading Historical Data 4 75
- Registering Wallboards 4 78
- Registering Clients 4 81
- About Shares 4 81
- Activating Alerts 4 83
- Configuring Color Palettes 4 83
- Thresholds 4 84
- Maximum Values 4 85
- Repairing the Database 4 93
- Re-indexing the Database 4 94
- Compacting the Database 4 95
- Managing Memory Allocation 4 95
- Downloading BCMS Data 4 98
- Understanding Real-Time 100
- Reports 5 100
- Report Basics 101
- Chapter 5 102
- About Wallboard Displays 5 115
- Wallboard Display Features 5 116
- Types of Wallboards 5 117
- Sample Wallboard Display 5 118
- About Time Trace Reports 5 120
- Sample Time Trace Report 5 122
- Understanding Historical 124
- Reports 6 124
- Data on the DEFINITY system 6 125
- Chapter 6 126
- Creating Historical Reports 6 127
- Sample Historical Report 6 128
- About Historical Reports 129
- Working with Reports 7 134
- Working with Reports 135
- Chapter 7 136
- Saving a Report 7 167
- Closing a Report 7 168
- Opening a Report 7 169
- Printing Reports 7 171
- Displaying 176
- Information on 176
- External Wallboards 176
- Configuring a Wallboard 8 177
- Starting 177
- Wallboard Software 8 177
- Exiting 177
- Wallboard 178
- Chapter 8 180
- BCMS Vu Real-Time 184
- Report Data Items 184
- Definition 185
- Chapter 9 186
- Troubleshooting 10 206
- Resolving Problems 10 207
- Chapter 10 208
- 10-4 Resolving Problems 209
- Troubleshooting 209
- 10-6 Resolving Problems 211
- 10-8 Resolving Problems 213
- 10-10 Resolving Problems 215
- 10-12 Resolving Problems 217
- 10-14 Resolving Problems 219
- 10-16 Resolving Problems 221
- 10-18 Resolving Problems 223
- 10-20 Resolving Problems 225
- 10-22 Resolving Problems 227
- 10-24 Resolving Problems 229
- 10-26 Resolving Problems 231
- 10-28 Resolving Problems 233
- 10-30 Resolving Problems 235
- 10-32 Resolving Problems 237
- 10-34 Resolving Problems 239
- 10-36 Resolving Problems 241
- Error Log 10 242
- 10-38 Error Log 243
- Connection Log 10 244
- Verifying the COM Port 10 245
- Setting Up The COM Port 10 246
- Using a Terminal Emulator 10 247
- HyperTerminal 247
- 23. Select Yes 253
- Error Codes 10 254
- ID Description Resolution 255
- Glossary 10 266
- Glossary 267
- Index 10 272
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