Avaya BCM 4.0 Networking Konfigurationsanleitung PDF herunterladen (Seite 61)

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Chapter 2 System telephony networking overview 61

BCM 4.0 Networking Configuration Guide

Using the diversion feature

Diversion is a DPNSS 1 feature for BCM that allows users to forward their calls to a third party on

the DPNSS 1 network. This feature is similar to Call Forward on BCM, but takes advantage of the

broader capabilities of DPNSS.

There are five variations of Diversion: Call Diversion Immediate, Call Diversion On Busy, Call

Diversion On No Reply, Bypass Call Diversion, and Follow-me Diversion. These variations are

described below:

• Diversion Immediate diverts all calls to an alternate telephone. This function is programmed

by the user at their telephone.

• Diversion On Busy diverts all calls to an alternate telephone when a telephone is busy. This

feature is programmed in the Element Manager.

• Diversion On No Reply diverts calls that go unanswered after a specified amount of time. This

feature is programmed in the Element Manager.

• Bypass Call Diversion overrides all call forward features active on a telephone over a DPNSS

line. An incoming call to the telephone will not be forwarded; instead, the telephone will

continue to ring as if call forward were not active. This feature is used to force a call to be

answered at that location. Bypass Call Diversion is a receive-only feature on BCM, and cannot

be used from a BCM telephone.

• Follow-me Diversion is also a receive-only feature. It allows the call forwarded destination to

remotely change the BCM call forwarding programming (Call Forward All Calls [CFAC]

feature) to a different telephone.

For example, user A forwards all calls to telephone B, a temporary office. Later, user A moves

on to location C. The user does not have to be at telephone A to forward calls to location C.

Using telephone B and Follow-me Diversion, the user can forward calls from A to location C.

Follow-me diversion can be cancelled from the forwarded location.

• Diversion on Busy and Diversion on No Reply cannot be cancelled from the forwarded

telephone. These are programmable only by an installer and not by the user.

• If multiple telephones are programmed to take a call, the first telephone to respond will act. All

other telephones responding are ignored. Therefore, if the first telephone to respond has

Diversion enabled, this feature will be invoked.

Restrictions by telephone type

• all variations supported on BCM digital and IP telephones

• ATA2/ASM8+—all variations supported on an ATA

• ISDN—all variations supported on ISDN telephones, except Diversion on Busy and CFWD

Busy

Note: BCM CFAC must be active and the destination set/PBX system must

support the feature.

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