Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 12)

Installing Enterprise Edge Call Center Reporting

Enterprise Edge Call Center Reporting Set Up and Operation Guide Issue 01

Do not rename, move or delete these folders.

Note: Before Enterprise Edge Call Center Reporting will operate correctly, you must

enable the Enterprise Edge Call Center Reporting Software Keycode. For

Software Keycode information, refer to the Enterprise Edge Software Keycode

Installation Guide.

Installing Multiple Client software onto additional PCs

The Enterprise Edge Call Center Reporting client software can be loaded onto additional PCs so

that multiple Supervisors/Managers can access the information stored on the Enterprise Edge.

This is known as having Multiple Clients.

TCP/IP Protocol

Enterprise Edge and Enterprise Edge Call Center Reporting use the industry standard TCP/IP

protocol for communication between the Enterprise Edge Call Center and the Enterprise Edge

Call Center Reporting Multiple Client PCs. This means the Windows Network component is

required for all Enterprise Edge Call Center Reporting Multiple Client PCs.

The Enterprise Edge Call Center Reporting installation process does not install the Windows

Network component. For instructions on installing the Windows Networking component, refer to

your network or Windows documentation.

To check that the Windows Network component is set up properly in order to operate as a

Enterprise Edge Call Center Reporting Multiple Client PC, the following steps must be

performed:

Note: If your company has a network administrator, check with your administrator before

changing any network configuration parameters.

1. Start the Windows system on the PC that will have the Enterprise Edge Call Center

Reporting Multiple Client application installed.

2. On the Windows taskbar, click Start, point to Settings and then click Control Panel. The

Control Panel window appears.

3. Double click on the Network icon . The Network window appears with the

Configuration tab displayed.

4. Check that TCP/IP appears on the list of installed network components. If TCP/IP is not on

the list, click Add to install this protocol using the Windows installation instructions, or refer

to your network administrator.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 12