Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 22)

Configuring Enterprise Edge Call Center Reporting

Enterprise Edge Call Center Reporting Set Up and Operation Guide Issue 01

Configure window tabs

Company

Use this tab to enter details of your company. Your Company Name will be included in any

printed reports.

Lines

Select this tab to add, change or delete the details of your Enterprise Edge Call Center lines.

Note: Enterprise Edge Call Center Reporting only gathers data from the Enterprise

Edge Call Center system. The configuration does not affect the operation of

the Enterprise Edge Call Center system. Line details entered at this point are

for reporting purposes only.

Adding a new line

1. Click the Lines tab.

2. Click New.

3. In the Line Name: box, type the name of the new line.

4. In the Ln No: box, enter the line number.

5. From the drop down list, select the Queue to which the line belongs.

6. Click OK.

Changing an existing line

1. From the Lines tab, click and highlight the line name to be edited.

2. Click Properties, the Line Properties window will open.

3. In the Line Name: box, change the line name as required.

4. From the Queue drop down list, change the Queue as required.

5. Click OK.

Deleting a line

1. From the Lines tab, click and highlight the line name to be removed.

2. Click Remove.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 22