Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 41)

Management Reports

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

Accessing Historical Reports

Historical Reports relate to time periods outside of the current day. The time period required is

selected from a calendar.

To access a Historical Report:

1. Click Management-Info from the System Manager window.

2. Select System, Queue 1, or Queue 2 as required.

3. Click Historical Reports…. The Historical Report calendar window will open with

the current month displayed.

The Calendar window

4. Select the month required from the drop down menu.

5. Select the year required from the drop down menu.

6. Select the time period from the following list of options:

• To view reports for an individual hour, click the day required and then click the

Hourly button. You will be presented with a list of hours for which there is data.

Click your selection, and then click OK.

• To view reports for a whole day, click the day required and then click the Daily

button.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 41