Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 18)

Using Enterprise Edge Call Center Reporting

Enterprise Edge Call Center Reporting Set Up and Operation Guide Issue 01

5. Click OK.

Note: Enterprise Edge Call Center Reporting monitors user activity on-screen when

the Access to Configuration option is enabled. After a period of 15 minutes

with no activity, the user is automatically logged out.

Exiting Enterprise Edge Call Center Reporting (Log Out)

To Log Out and leave the user interface screen open:

1. Select Level and then click Log-Out.

To Log Out and close the user interface:

1. Select Level and click Log-Out & Exit….

Note: The RDB Server will remain operational even though the user interface is

now closed.

Closing the RDB Server

1. Double click the RDB Server icon on the Windows taskbar. This will open the

Report Database Server window.

2. Click Exit.

Note: It is recommended that the RDB Server is always operational so that

statistical data from the Enterprise Edge Call Center is continuously collected.

System Manager window

The System Manager window opens after Log In.

The features of Enterprise Edge Call Center Reporting are accessed from this window.

The following menu options are available to select:

Level

Log-In… - allows you to access configuration and management information.

Print - allows you to print management reports.

Log-Out - allows you to exit without closing the user interface.

Log Out & Exit… - allows you to exit and close the user interface.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 18