Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 7)

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

How to use this guide

Introduction

This guide is designed to assist a System manager in the installation, set up and operation of

Enterprise Edge Call Center Reporting. Use this guide as an ongoing reference.

This chapter tells you what to expect as you read this guide and how information in this guide is

presented.

How this guide is organized

The Enterprise Edge Call Center Reporting Set Up and Operation Guide is organized according

to the following chapters:

How to use this guide — provides a brief overview identifying the organization of this guide.

System Overview — describes the overall functionality of Enterprise Edge Call Center

Reporting, provides a package checklist and explains the software involved.

Installing Enterprise Edge Call Center Reporting — describes installation prerequisites

and how to install the Enterprise Edge Call Center Reporting Multiple Client software from the

Enterprise Edge. This chapter also provides diagnostic and recovery procedures for problems

that might occur while setting up and operating Enterprise Edge Call Center Reporting.

Using Enterprise Edge Call Center Reporting — describes starting to use Enterprise

Edge Call Center Reporting, including logging in and out and the use of the RDB Server. This

chapter also explains the menu options that appear on the PC screen.

Configuring Enterprise Edge Call Center Reporting — describes how to enter company

details, how to view and change line and agent information and how to name the queues. This

chapter also explains how to set statistical time bins (for use in management reports) and how to

change your password.

Wallboards — describes how to configure Enterprise Edge Call Center Reporting to drive

Wallboard displays. This chapter also explains the use of Wallboard messages, Wallboard alarms

and Wallboard schedules.

Statistical Settings — explains how to tailor the analysis of management information to suit

your requirements.

Real Time Information — describes how to access and view the Real Time management

information provided by Enterprise Edge Call Center Reporting.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 7