Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 17)

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

Using Enterprise Edge Call Center Reporting

Starting Enterprise Edge Call Center Reporting

1. When ever the Enterprise Edge system is started, the Enterprise Edge Call Center

Reporting Master Client will also start.

Note: At the same time, the RDB Server will automatically open and start to collect

data from Enterprise Edge Call Center. When the RDB Server is operational

an icon in the form of a bar graph will be shown on the Windows taskbar on

the Enterprise Edge Desktop.

RDB Server taskbar icon

2. To start an Enterprise Edge Call Center Reporting Multiple Client, double-click on

the Call Center Reporting Client on the desktop of the Multiple Client PC.

Entering Enterprise Edge Call Center Reporting (Log In)

Before you can access the configuration or management information you have to Log In to the

system. For security, this process requires a User ID and a Password.

1. From the menu bar select Level and then click Log-In…, or

2. Click the Log In icon on the toolbar.

3. You must now enter the User ID number, this is set at 900. Use the tab key to move

the cursor to the next box and enter the default Password, this is set to 900.

Note: The User ID is pre-set at 900, and cannot be altered. The Password default is

also 900 but may be changed in the configuration.

4. To make changes to the configuration, click the Access to Configuration box.

Enterprise Edge Call Center Reporting Log-In dialog box

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 17