Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 43)

Management Reports

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

Window

Selecting Window provides a drop down menu with options to change the appearance of the

windows or to close active windows.

Help

Help Topics - opens the on-line help

About Enterprise Edge Call Center Reporting… - displays the software version number and

Beneath the Report Manager main menu bar is a row of icons, which are shortcuts to the various

options. When the mouse pointer is positioned over the top of an icon, a text box will appear

with a description of its use.

Viewing Reports

Reports are viewed from the Report Manager window. The available reports are shown when the

Report option is selected. To view the required report, click the title of the report required.

The Report Manager window

By default all reports open in numerical format. Some reports are also available in a graphical

format, and this can be selected by clicking View and then Graph.

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 43