Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 14)

Installing Enterprise Edge Call Center Reporting

Enterprise Edge Call Center Reporting Set Up and Operation Guide Issue 01

Troubleshooting Enterprise Edge Call Center Reporting

If the Enterprise Edge Call Center Reporting (including the RDB Server) is closed down and

then restarted, Enterprise Edge Call Center Reporting will have no knowledge of any Agents

who are still Logged In to Enterprise Edge Call Center, not will it have any knowledge of any

Calls which are already in progress. In other words, both Queues will be considered to be in the

Out Mode.

The same situation will occur if the Enterprise Edge is closed down and restarted, and Agents

has been restarted.

The solution to both of these scenarios is that for either accidental or scheduled disconnection or

power down of the Enterprise Edge, the Enterprise Edge Call Center Reporting must be closed

down.

Note: When Enterprise Edge Call Center Reporting is restarted Agents should be told to Log

Out and then Log In.

The following procedures explain how to recover from data loss between Enterprise Edge Call

Center and the Enterprise Edge Call Center Reporting. For each situation, perform the steps in

order.

Starting or Restarting Enterprise Edge Call Center and Enterprise Edge Call Center Reporting

When starting the system for the first time, or intentionally restarting the system after a

controlled power down:

1. Start the Enterprise Edge.

2. Start the Enterprise Edge Call Center Reporting.

Note: Do not allow agents to log in until all steps are completed.

To recover from an unintentional close-down of the RDB Server:

1. Shut down Enterprise Edge Call Center Reporting.

2. Ensure that Enterprise Edge Call Center is still running.

3. Restart Enterprise Edge Call Center Reporting.

4. If agents are currently logged into the system, they must log out, and then log back in.

Note: Do not allow agents to log in until all steps are completed.

Starting or Restarting Enterprise Edge Call Center and Enterprise Edge Call Center Reporting

If a you have Logged In to Enterprise Edge Call Center Reporting on a Multiple Client PC and

the Enterprise Edge has been restarted, you will have to Log Out and Exit from the Enterprise

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Avaya BCM Call Center Reporting Bedienungsanleitung Seite 14