Avaya BCM Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 13)

Installing Enterprise Edge Call Center Reporting

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

Installing Enterprise Edge Call Center Reporting onto Multiple Client PCs:

1. Exit any Windows programs that are running.

2. On the taskbar, click the Start button, point to Find and then click Computer.

3. The Find: Computer dialog box appears.

4. In the Named list box, type the name of the Enterprise Edge, or select the Enterprise Edge

from the list. If you do not know the name, ask your System Administrator.

5. Click the Find Now button.

6. The Enterprise Edge icon appears in the list.

7. Double-click the Enterprise Edge icon.

8. Double-click the Program Files folder.

9. Double-click the Nortel Networks folder.

10. Double-click the Public folder.

11. Double-click the Enterprise Edge Call Center Reporting folder.

12. Double-click on the Setup.exe file, and then click OK.

13. The Nortel Networks Connects Splash Screen and the Enterprise Edge Call Center

Reporting Welcome screens appear.

14. The Choose Destination Location window appears.

15. Click Next to accept the default location. To change the directory location, click Browse,

choose another directory location and then click Next.

16. As installation proceeds, a number of status dialog boxes appear, indicating the progress of

the installation. The Setup Complete window appears.

Note: You will be asked for the Network Name of the Enterprise Edge during the installation of

the Multiple Client software. YOU MUST enter the Network Name of the Enterprise

Edge – do not enter the IP Address of the Enterprise Edge. You must enter the Network

Name of the Enterprise Edge for the Multiple Client software to operate correctly.

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 60 61

Keine Kommentare

Avaya BCM Call Center Reporting Bedienungsanleitung Seite 13