Avaya IVR Konfigurationsanleitung PDF herunterladen (Seite 12)

12 Chapter 2 Installing Interactive Voice Response

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Hardware and software requirements

To install PeriView you must have:

• a computer that runs Windows 2000

IVR capacities

To install IVR

1 Enable the IVR software authorization code.

Refer to “Enabling IVR” on page 13.

2 If you are going to use IVR in a multinode environment, refer to “Administering several IVR

systems” on page 13.

3 Install PeriView on a Windows 2000 client PC.

Refer to “Installing PeriView” on page 15.

4 Assign voice ports to IVR.

Refer to “Adjusting the number of voice ports” on page 24.

5 Upload IVR prompts to the BCM.

Refer to “Uploading IVR prompts” on page 26.

6 Configure host access if your IVR scripts use host access.

Refer to “Configuring host access” on page 28.

Maximum number of simultaneous calls 24 (24 voice ports)

Maximum number of voice ports 32

Maximum number of voice ports that can be

allocated to voicemail

Maximum number of IVR fax calls 2

Maximum number of fax ports 2

Recording time available on Business

Communications Manager for all applications

(IVR, CallPilot, and Contact Center)

200 hours

Note: There are other restrictions that can alter the real number of voice ports

available on a BCM. For more information, refer to the BCM 4.0 Configuration

Guide (N0060600 01). Voice ports cannot be shared between voicemail, Contact

Center, and IVR.

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Avaya IVR Konfigurationsanleitung Seite 12