Avaya IVR Konfigurationsanleitung Seite 24
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24 Chapter 2 Installing Interactive Voice Response
N0022556
26 Click Save.
If the information from the preceding steps has been entered correctly, the BCM1000 IP
address and node are contacted. The icons representing the BCM/IVR Service Data Providers
(for example, BCM1000) turn green when a connection is established.
Adjusting the number of voice ports
You can adjust the minimum and maximum number of IVR ports. For more information about
voice ports, refer to the BCM 4.0 Network Configuration Guide (N0060600 01).
After adjusting the minimum and maximum numbers of IVR ports, note that:
• The maximum number of simultaneous voice calls that IVR can handle is 24 (with 24 voice
ports).
• The combined maximum number of voice ports for IVR, voicemail, and Contact Center
cannot exceed 32.
• Fax is automatically enabled for IVR and the maximum number of fax ports is set to 2.
• The default values for IVR are the number of ports purchased for the maximum, and 2 for the
minimum.
- Configuration Guide 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- 6 Contents 6
- Chapter 1 7
- Getting started 7
- Symbols and text conventions 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- IVR capacities 12
- Enabling IVR 13
- 3 Click IVR 14
- Installing PeriView 15
- N0022556 16
- Uploading IVR prompts 26
- Configuring host access 28
- -status) 40
- 6 Browse the .vex folder 45
- Chooser on left 49
- Dialing the IVR extension 52
- Assigning lines to IVR 52
- Chapter 3 57
- Using IVR Basic Settings 61
- Using IVR Advanced Commands 62
- Backing up and restoring IVR 65
- IVR logs 65
- IVR guides 65
- The document opens 66
- IVR 54 68
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