Avaya IVR Konfigurationsanleitung PDF herunterladen (Seite 62)

62 Chapter 3 Administering Interactive Voice Response

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Use the Basic Settings tab to:

• change a node number (see “To change the node number” on page 13)

• load an IVR keycode file onto the BCM (see “To enable the Host Communication Access

keycode” on page 28 and “To configure the Host Communication Access” on page 30)

• load or remove prompts (see “To upload IVR prompts” on page 26)

Using IVR Advanced Commands

Use the Advanced Commands tab on the Interactive Voice Response panel in Element Manager to

execute advanced IVR commands.

Outputs from commands appear in the Results area of the Advanced Commands panel.

To execute an advanced IVR command

1 Launch and log on to Element Manager.

The Element Manager opens, showing the Task Navigation Panel.

2 From the Configuration tab, open the Applications folder.

3 Click IVR.

The Interactive Voice Response panel appears with the Basic Settings tab showing.

4 Select the Advanced Commands tab.

5 From the Commands pull-down list, select the command you want to execute.

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Avaya IVR Konfigurationsanleitung Seite 62