Avaya IVR Konfigurationsanleitung PDF herunterladen (Seite 52)

52 Chapter 2 Installing Interactive Voice Response

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Dialing the IVR extension

You can use Feature 985 to see what the IVR extension is. Dial this extension to confirm that the

appropriate IVR script answers the call.

To dial the IVR extension

1 On a one-line or two-line display telephone connected to your BCM system, press FEATURE

985.

The display shows the Voicemail extension.

2 Press the NEXT soft key or the pound key (#) to view the IVR extension.

The display shows the IVR extension.

3 Dial the IVR extension and check that the script answers the call.

Assigning lines to IVR

You can assign which lines answer IVR calls. To assign multiple lines, go to “To assign multiple

lines to IVR” on page 53.

To assign lines to IVR

1 Launch and log on to the Element Manager.

The Element Manager opens with the Task Navigation Panel open.

2 From the Configuration tab, open the Application folder.

3 Click Voice Messaging/Contact Center.

The Voice Messaging/Contact Center panel appears.

4 Click Launch CallPilot Manager.

The CallPilot Manager Main Menu opens in your web browser.

5 Click Auto Attendant.

The Lines Administration page appears.

Note: You can program the IVR extension to be any extension on a BCM (for example,

the prime is set for trunks, ringing sets for Night Service, or for CFNA sets). For

information about changing extensions, see the BCM 4.0 Administration Guide.

If you change the IVR extension, you must restart IVR. Complete the procedure “To stop,

start, or restart IVR service” on page 57 to restart IVR service .

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Avaya IVR Konfigurationsanleitung Seite 52