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16 Chapter 2 Installing Interactive Voice Response
N0022556
• Make sure you have administrative privileges, so that you can install services and update
environment settings.
• Remove any versions of Perl currently installed on the workstation. PeriView uses a version of
Perl specifically designed to work with PeriView. You must remove any other versions of Perl
due to potential incompatibility with PeriView.
• Quit all active applications and Nortel or Periphonics services.
• If Windows 2000 is already installed on your system and you are running the Windows
Desktop Update option (Active Desktop), deactivate this option. See the Windows 2000
online Help for instructions. Active Desktop affects color renditions in PeriView.
PeriView 2.1 and PeriView 2.1 Consolidator installation
PeriView 2.1 is an integrated systems management application suite that provides full
administration and control over BCM self-service platforms. It is used by BCM/IVR 2.1 System
Administrators to manipulate and view network activity and to deploy and maintain applications in
the networked environment.
PeriView Consolidator is the communications hub for BCM/IVR system administration. The
System Administrator remotely manages the BCM/IVR system by pointing any User PC web
browser to the PeriView Consolidator workstation. The PeriView Consolidator workstation
communicates with and collects data from the BCMs. The System Administrator also administers
the BCM/IVR 2.1 system directly from the PeriView Consolidator workstation.
The PeriView Consolidator Workstation runs both the Apache Web Server and MPS Manager
Data Provider (MMDP). The PeriView Consolidator MMDP communicates with MMDPs running
on the BCMs and collects information.
The BCM MMDPs always run in service mode. An MMDP process in service mode will allow
another, higher level MMDP process (for example, the PeriView Consolidator) to establish a
constant and persistent connection.
- Configuration Guide 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- 6 Contents 6
- Chapter 1 7
- Getting started 7
- Symbols and text conventions 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- IVR capacities 12
- Enabling IVR 13
- 3 Click IVR 14
- Installing PeriView 15
- N0022556 16
- Uploading IVR prompts 26
- Configuring host access 28
- -status) 40
- 6 Browse the .vex folder 45
- Chooser on left 49
- Dialing the IVR extension 52
- Assigning lines to IVR 52
- Chapter 3 57
- Using IVR Basic Settings 61
- Using IVR Advanced Commands 62
- Backing up and restoring IVR 65
- IVR logs 65
- IVR guides 65
- The document opens 66
- IVR 54 68
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