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Chapter 3 Administering Interactive Voice Response 65

Interactive Voice Response Installation and Configuration Guide

Backing up and restoring IVR

You can protect your IVR files by backing them up using the Backup and Restore utility (BRU).

IVR service stops during a backup and restore. For more information on back up and restore

activities, refer to the BCM 4.0 Administration Guide.

IVR logs

All BCM logs, including logs for IVR, are generated by Element Manager. All IVR logs are

captured as diagnostic logs, except for the CTI interface logs, which are captured as sensitive logs.

For details and procedures on how to manage, retrieve, and view logs from the BCM, see BCM 4.0

Administration Guide.

For information about reports, refer to the PeriReporter User's Guide and the BCM -IVR

Integration Supplement.

IVR guides

You can download IVR documentation from the BCM web page.

To find IVR guides

1 Open the BCM web page at http://<bcmip>

where

bcmip is the IP address of your BCM.

The Welcome to BCM web page appears.

2 Click Administrator Documentation.

3 From the list, click IVR.

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Avaya IVR Konfigurationsanleitung Seite 65