Avaya 16CC Betriebsanweisung Seite 101
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Issue 1 January 2008 101
Appendix C: Sample Station Forms and Other
Screens
Use the sample screens that follow as guidelines for Call Center/telephone setup.
Figure 4: Station screen
display station 3003 Page 1 of 6
STATION
Extension: 3003 Lock Messages? n BCC: 0
Type: 4620SIPCC Security Code: * TN: 1
Port: S00018 Coverage Path 1: COR: 8
Name: Call_Center,3003 Coverage Path 2: COS: 5
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 3001
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? y
IP Video Softphone? n
Customizable Labels? Y
Figure 5: Station screen (page 2)
display station 3003 Page 2 of 6
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Coverage After Forwarding? s
Remote Softphone Emergency Calls:as-on-local Direct IP-IP Audio Connections? y
Emergency Location Ext: 3001 Always Use? n IP Audio Hairpinning? y
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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