Avaya 16CC Betriebsanweisung PDF herunterladen (Seite 16)

Administration Overview and Requirements

16 Avaya Agent Deskphone 16CC Administrator Guide

General information about administering DHCP servers is covered in DHCP and File

Servers on page 49, and more specifically, DHCP Server Administration on page 50. General

information about administering HTTP servers is covered in DHCP and File Servers

, and more

specifically, HTTP Generic Setup

. Once you are familiar with that material, you can administer

telephone options as described in Chapter 8:

Administering Telephone Options.

Parameter Data Precedence

If a system parameter is set or changed using multiple administrative mechanisms, the last

server/mechanism to provide the parameter has precedence. For example, if the telephone’s IP

Address is set through DHCP but is changed using the ADDR local dialpad Craft procedure, the

IP Address set by the local procedure takes precedence.

The precedence, from lowest to highest, is:

1. DHCP,

2. Settings file,

3. Personal Profile Manager (PPM),

Note:

Note: Exception: In the case of the parameter SIPDOMAIN, the settings file has a

higher precedence than PPM.

4. Manual administration at the telephone, unless the system parameter USE_DHCP is set to

1 (Get IP Address automatically by DHCP), or backup file data obtained through PPM.

The Administrative Process

The following list depicts administration for a typical Avaya Agent Deskphone 16CC/call center

network. Your own configuration might differ depending on the servers and system you have in

place.

1. Avaya Communication Manager (5.0 or greater) administered for Avaya Agent Deskphone

16CC telephones.

2. SES (SIP Enablement Services) (5.0 or greater) administered for Avaya Agent Deskphone

16CC telephones.

3. Call Center administration as applicable, for example, Automated Call Distribution (ACD)

and Expert Agent Selection (EAS).

4. LAN and applicable servers (file servers, Network Time server) administered to accept the

telephones.

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Avaya 16CC Betriebsanweisung Seite 16