Avaya 16CC Betriebsanweisung Seite 17
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The Administrative Process
Issue 1 January 2008 17
5. Telephone software (SIP package) downloaded from the Avaya support site.
6. 46xxsettings file updated with call center-specific, site-specific, and SIP-specific
information, as applicable.
7. Avaya Agent Deskphone 16CC telephones installed. For more information, see the Avaya
Agent Deskphone 16CC Installation and Maintenance Guide.
8. Individual Avaya Agent Deskphone 16CC telephones updated using Craft procedures, as
applicable. For more information, see “Local Administrative Procedures” in the Avaya Agent
Deskphone 16CC Installation and Maintenance Guide.
Administrative Checklist
Use the following checklist as a guide to system and LAN administrator responsibilities. This
high-level list helps ensure that all telephone system prerequisites and requirements are met
prior to telephone installation.
Note:
Note: One person might function as both the system administrator and the LAN
administrator in some environments.
Table 2: Administrative Checklist
Task Description For More Information See:
Network Requirements
Assessment
Determine that network hardware is in
place and can handle telephone
system requirements.
Chapter 3:
Network
Requirements.
Administer Avaya
Communication
Manager
Verify that the call server is licensed
and is administered for Voice over IP
(VoIP).
Verify that Avaya Call Center 5.0/CM
administration is complete.
Verify the individual telephones are
administered as desired.
Chapter 4: Communication
Manager Administration.
TBD (To be determined)
Chapter 4:
Communication
Manager Administration.
Administer the Proxy
Server
Administer for SIP Enablement
Services (SES).
Administer for Avaya Call Center 5.0.
Installing and Administering SIP
Enablement Services
(03-600768), available on the
Avaya support Web site,
http://www.avaya.com/support.
DHCP server
installation
Install a DHCP application on at least
one new or existing PC on the LAN.
Vendor-provided instructions.
1 of 2
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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