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Communication Manager Administration

38 Avaya Agent Deskphone 16CC Administrator Guide

Call Transfer Considerations

Unlike 9600 H.323 IP Telephones, the 16CC transfer operation is controlled locally by the

telephone and is not affected by the settings Abort Transfer?, Transfer Upon Hang-up, and

Toggle Swap, on page 7 of the system-parameters features screen.

Conferencing Call Considerations

Unlike 9600 H.323 IP Telephones, the 16CC conference operation is controlled locally by the

phone and is not affected by the settings Abort Conference Upon Hang-up, No Dial Tone

Conferencing, Select Line Conferencing, and Toggle Swap, on page 7 of the

system-parameters features screen.

Telephone Administration

Table 5 summarizes the calling features available on Avaya Agent Deskphone 16CC

telephones. Some features are supported locally at the telephone, while others are only

available with Avaya SIP Enablement Services and Communication Manager with OPS.

The features shown in Table 5

can be invoked at the phone either directly or by selecting a

CM-provisioned feature button. Communication Manager automatically handles many other

standard calling features via OPS such as call coverage, trunk selection using Automatic

Alternate Routing (AAR), or Automatic Route Selection (ARS), Class Of Service/Class Of

Restriction (COS/COR), and voice messaging. Details on feature operation and administration

can be found in the Avaya Extension to Cellular and OPS Installation and Administration Guide

(Document Number 210-100-500). The Avaya SIP solution configures all SIP telephones in

Communication Manager as OPS.

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Avaya 16CC Betriebsanweisung Seite 38