Avaya 16CC Betriebsanweisung PDF herunterladen (Seite 20)

Administration Overview and Requirements

20 Avaya Agent Deskphone 16CC Administrator Guide

Telephone Initialization Process

These steps offer a high-level description of the information exchanged when the telephone

initializes and registers. This description assumes that all equipment is properly administered

ahead of time. This description can help you understand how the Avaya Agent Deskphone

16CC telephones relate to the routers and servers in your network.

Step 1: Telephone to Network

The telephone is appropriately installed and powered. After a short initialization process, the

telephone identifies the LAN speed and sends a message out into the network, identifying itself

and requesting further information. A router on the network receives and relays this message to

the appropriate DHCP server.

Step 2: DHCP Server to Telephone

The DHCP server provides information to the telephone, as described in DHCP and File

Servers on page 49. Among other data passed to the telephone is the IP Address of the HTTP

or HTTPS server.

Step 3: Telephone and File Server

The Avaya Agent Deskphone 16CC can download script files, binary files, and settings files

from either an HTTP or HTTPS server. The telephone queries the file server, which transmits a

script file to the telephone. This script file, at a minimum, tells the telephone which binary file the

telephone must use. The binary file is the software that has the telephony functionality.

The telephone uses the script file to determine if it has the proper binary file. If the telephone

determines the proper binary file is missing, the telephone requests a binary file download from

the file server. The file server then downloads the file and conducts some checks to ensure that

the file was downloaded properly. If the telephone determines it already has the proper file, the

telephone proceeds as described in the next paragraph without downloading the binary file

again.

The telephone checks and loads the binary file, then uses the script file to look for a settings file.

The settings file can contain settings you have administered for any or all of the 16CC

telephones in your call center/network. For more information about this download process and

settings file, see Chapter 7:

Telephone Software and Binary Files.

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Avaya 16CC Betriebsanweisung Seite 20