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Telephone Software and Binary Files

68 Avaya Agent Deskphone 16CC Administrator Guide

The GROUP System Value

You might have different communities of users, all of which have the same telephone model, but

which require different administered settings. For example, you might want to restrict Call

Center agents from being able to Logoff, which might be an essential capability for “hot-desking”

associates. We provide examples of the group settings for each of these situations later in this

section.

Use the GROUP system value for this purpose:

1. identify which telephones are associated with which group, and designate a number for

each group. The number can be any integer from 0 to 999, with 0 as the default, meaning

your largest group is assigned as Group 0.

2. At each non-default telephone, instruct the installer or user to invoke the GROUP Craft

Local procedure as specified in the Avaya Agent Deskphone 16CC Installation and

Maintenance Guide and specify which GROUP number to use. The GROUP System value

can only be set on a phone-by-phone basis.

3. Once the GROUP assignments are in place, edit the configuration file to allow each

telephone of the appropriate group to download its proper settings.

Here is an example of the configuration file that accounts for two group settings:

IF $GROUP SEQ 1 goto GROUP1

IF $GROUP SEQ 2 goto GROUP2

{specify settings unique to Group 0}

goto END

# GROUP1

{specify settings unique to Group 1}

goto END

# GROUP2

{specify settings unique to Group 2}

# END

{specify settings common to all Groups}

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Avaya 16CC Betriebsanweisung Seite 68