Avaya 16CC Betriebsanweisung PDF herunterladen (Seite 21)

Error Conditions

Issue 1 January 2008 21

Step 4: Telephone and the SES Server

In this step, the telephone might prompt the user for an extension and password. The telephone

uses that information to exchange a series of messages with SIP Enablement Services (SES),

which in turn communicates with Avaya Communication Manager (CM). For a new installation

and for full service, the user can enter the telephone extension and the SES password. For a

restart of an existing installation, this information is already stored on the telephone, but the

user might have to confirm the information. The telephone and SES and SES and CM exchange

more messaging. The expected result is that the telephone is appropriately registered and CM

call server data such as feature button assignments are downloaded.

For more information about the installation process, see the Avaya Agent Deskphone 16CC

Installation and Maintenance Guide.

Error Conditions

Assuming proper administration, most of the problems reported by telephone users are likely to

be LAN-based. Quality of Service, server administration, and other issues can impact user

perception of telephone performance.

The Avaya Agent Deskphone 16CC Installation and Maintenance Guide covers possible

operational problems that might be encountered after successful 16CC installation. The User

Guide contains guidance for users having problems with specific IP telephone applications.

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Avaya 16CC Betriebsanweisung Seite 21