Avaya R2 Betriebsanweisung Seite 177
- Seite / 260
- Inhaltsverzeichnis
- FEHLERBEHEBUNG
- LESEZEICHEN
Bewertet. / 5. Basierend auf Kundenbewertungen
BCMS Vu
Real-Time and Historical Data Items
9-2 Data Items — Real-Time Reports
Data Items — Real-Time Reports 9
Data Items — Real-Time Reports
Data
Item
Report
Type
Definition
% Within
Service
Level
Split/Skill
Detail
Graph
Percentage of calls offered to the split/skill that completed
during the interval and were answered within the acceptable
service level. This represents a target level of service that is
a measure of split/skill performance. For example, a split’s
service objective might be to answer 90% of calls within 20
seconds (the acceptable service level.) This field is blank if
no calls have been recorded for this time interval or if there is
no
Acceptable Service Level
administered on the Hunt
Group form.
% Within
Level
Split/Skill
Summary
Graph
Percentage of calls offered to the split/skill that completed
during the current interval and were answered within the
administered acceptable service level. The calculation is
based on the following:
% IN SERV LEVL = acceptable
x (100)
offered
where “acceptable” are ACD calls answered whose wait time
was less than or equal to the administered service level for
the split/skill, and
“offered” includes all calls that queued to the split/skill,
those that were answered, those that abandoned, those that
outflowed and those that were queued to another split/skill
and were handled in that split/skill.
- BCMS Vu™ Software 0 1
- Software License Agreement 3
- Table of Contents 0 6
- Table of Contents 7
- Preface P 10
- Audience 0 11
- Contents of This Document 0 12
- Related Documents 0 15
- Introduction 1 16
- Features of 17
- Software 1 17
- Benefits of 18
- Introduction 19
- Chapter 1 20
- Operating Environment 1 21
- For the 22
- Client PC 1 22
- Software Restrictions 1 23
- Administrative Requirements 1 24
- Performance Considerations 1 25
- Help Escalation 1 25
- BCMS Vu Server 28
- What Can I Do Using 29
- Server? 2 29
- Server Software 2 30
- Server Basics 31
- Chapter 2 32
- Opening 33
- Server the First Time 2 33
- Server Main Window 2 37
- System Menu Box 2 38
- Title Bar 2 38
- Menu Bar 2 38
- Options 2 39
- Toolbar 2 42
- Status Bar 2 43
- Server Action Area 2 44
- BCMS Vu 45
- BCMS Vu Client 46
- Client? 3 47
- Client Software 3 48
- BCMS Vu 49
- Chapter 3 50
- Disconnecting 51
- Client from a Server 3 51
- Reconnecting 51
- Client to a Server 3 51
- Client Main Window 3 53
- System Menu Box 3 54
- Title Bar 3 54
- Menu Bar 3 54
- Options 3 55
- Window 3 57
- Toolbar 3 58
- Status Bar 3 59
- Report Display Area 3 59
- Connection Status 3 59
- Server Name 3 60
- Client On-Line Help 3 61
- Configuring and 62
- Managing BCMS Vu 62
- Software 62
- Configuring 64
- from the Server 4 64
- Chapter 4 66
- System 4 68
- Downloading Historical Data 4 69
- Registering Wallboards 4 72
- Registering Clients 4 74
- About Shares 4 75
- from the Client 4 76
- Thresholds 4 77
- Maximum Values 4 78
- Managing 82
- Historical Data 4 82
- Repairing the Database 4 86
- Re-indexing the Database 4 87
- Compacting the Database 4 88
- Managing Memory Allocation 4 88
- Managing Miscellaneous 90
- Functions 4 90
- Understanding Real-Time 92
- Reports 5 92
- Chapter 5 100
- Report Basics 101
- About Wallboard Displays 5 107
- Wallboard Display Features 5 108
- Types of Wallboards 5 109
- Sample Wallboard Display 5 110
- About Time Trace Reports 5 112
- Sample Time Trace Report 5 114
- Understanding Historical 116
- Reports 6 116
- Data on the DEFINITY system 6 117
- Chapter 6 118
- Creating Historical Reports 6 119
- Sample Historical Report 6 120
- About Historical Reports 121
- Working with Reports 7 126
- Working with Reports 127
- Chapter 7 128
- Saving a Report 7 159
- Closing a Report 7 160
- Opening a Report 7 161
- Printing Reports 7 163
- Displaying 168
- Information on 168
- External Wallboards 168
- Configuring a Wallboard 8 169
- Starting 169
- Wallboard Software 8 169
- Exiting 169
- Wallboard 170
- Chapter 8 172
- BCMS Vu Real-Time 176
- Report Data Items 176
- Definition 177
- Chapter 9 178
- Troubleshooting 10 198
- Resolving Problems 10 199
- Chapter 10 200
- 10-4 Resolving Problems 201
- Troubleshooting 201
- 10-6 Resolving Problems 203
- 10-8 Resolving Problems 205
- 10-10 Resolving Problems 207
- 10-12 Resolving Problems 209
- 10-14 Resolving Problems 211
- 10-16 Resolving Problems 213
- 10-18 Resolving Problems 215
- 10-20 Resolving Problems 217
- 10-22 Resolving Problems 219
- 10-24 Resolving Problems 221
- Error Log 10 222
- 10-26 Error Log 223
- Connection Log 10 224
- Verifying the COM Port 10 225
- Setting Up The COM Port 10 226
- HyperTerminal 227
- 11. Type ati 231
- ID Description Resolution 235
- 10-50 Error Codes 247
- Glossary 0 248
- Glossary 249
Verwandte Produkte und Handbücher für Software Avaya R2
Software Avaya Business Communications Manager 6.0 - Configuration - Telephony Bedienungsanleitung
(442 Seiten)
(442 Seiten)
Software Avaya Business Policy Switch 2000 Management Software Operations Software Version 2.0 Bedienungsanleitung
(258 Seiten)
(258 Seiten)
Software Avaya (311425-A Bedienungsanleitung
(24 Seiten)
(24 Seiten)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Bedienungsanleitung
(162 Seiten)
(162 Seiten)
Software Avaya Call Center Bedienungsanleitung
(218 Seiten)
(218 Seiten)
Software Avaya BayRS Version 13.01 Hinweis
(56 Seiten)
(56 Seiten)
Software Avaya 16CC Betriebsanweisung
(118 Seiten)
(118 Seiten)
Software Avaya BCM50 Bedienungsanleitung
(348 Seiten)
(348 Seiten)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Bedienungsanleitung
(202 Seiten)
(202 Seiten)
Software Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Bedienungsanleitung
(188 Seiten)
(188 Seiten)
Software Avaya CS1000 Bedienungsanleitung
(180 Seiten)
(180 Seiten)
© 2020, manymanuals.de. Alle Rechte vorbehalten. | 0.071 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Kommentare zu diesen Handbüchern