Avaya R2 Betriebsanweisung PDF herunterladen (Seite 18)

Introduction

Chapter 1

Benefits of BCMS Vu Software 1-3

Benefits of

BCMS Vu

Software 1

BCMS Vu software provides the following benefits:

●

Real-time data can be displayed graphically.

●

Wallboard displays provide easy monitoring of call center activity.

●

Multiple reports can be displayed on the screen at the same time.

●

The ability to set alerts on data items allows “management by

exception.”

●

Graphical output under Microsoft Windows removes reliance on the

DEFINITY system text-based terminal.

●

BCMS Vu software lets you store more than the seven days of

historical data a DEFINITY system stores. With BCMS Vu software,

you can keep historical data for as long as you want by periodically

archiving the historical database.

●

The historical database created by the BCMS Vu software can be

accessed using other products, such as Microsoft Access.

●

BCMS Vu software provides an interface to the DEFINITY system

that allows you to create custom real-time reports using the BCMS

data that resides on the DEFINITY system.

●

The Server/Client architecture allows more real-time monitors of

BCMS data than the DEFINITY system supports.

●

There is no limit to the number of Historical Reports you can

schedule for printing.

●

BCMS Vu R2 is Year 2000-compliant.

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Avaya R2 Betriebsanweisung Seite 18