Avaya R2 Betriebsanweisung PDF herunterladen (Seite 93)

Report Basics

5-2 Which Type of Real-Time Report Shall I Use?

Which Type of Real-Time Report Shall I Use? 5

To get the most value from displaying real-time data, you should consider

the following:

●

Real-Time Graphs, Real-Time Pie Charts and Wallboard Displays

are not just different ways of displaying the same data. Each has

strengths and weaknesses.

●

Real-Time Text reports display the same information that is

available on a BCMS SAT screen.

●

You can be notified of thresholds being met on all types of real-time

reports except Real-Time Pie Charts.

You use a

●

Real-Time Text report when you want to report on a large number of

items

●

Real-Time Graph report, Real-Time Pie Chart report or Wallboard

Display to report on a smaller number of items

●

Time Trace report when you want a visual display showing how one

item changes over time.

When you decide between a Real-Time Graph, Real-Time Pie Chart or

Wallboard Display you should consider the following:

●

Real-Time Graphs are easy to monitor for anomalies and

imbalances. For example, you can monitor several splits/skills,

agents, or VDNs on one graph.

●

Real-Time Pie Charts indicate the balance for one split/skill, agent,

or VDN by showing the relative values of certain items.

●

Wallboard Displays are easy to monitor for actual values and for

values that vary widely. For example, you might display “oldest call

waiting” values for several splits/skills.

●

You can open several Real-Time Graphs, Real-Time Pie Charts and

Wallboard Displays at the same time. This means that you can be

very flexible about how data are grouped and displayed.

●

You can send data from any Wallboard Display to several external

wallboards so that your agents or others in the call center can see the

information.

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