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Managing BCMS Vu Historical Data 4-23

Configuring and Managing the

BCMS Vu

Software

Chapter 4

Removing Historical Data from the PC 4

BCMS Vu stores historical data until you remove it. You may need to

periodically remove data to prevent your disk from filling up and to keep

the performance of your reports acceptable. This can be done through

automatic purging of database records. We suggest that you back up the

historical database before removing old database records.

For splits/skills, agents, VDNs and trunk groups measured by BCMS, the

following formula is an approximate guide to the space required in

megabytes for each day’s historical data:

# splits/skills + # agents + # trunk groups + #VDNs

(370) * BCMS interval in hours

When the interval is a half-hour, use 185 instead of 370 in the formula.

For example, a small call center with one trunk group, five VDNs, five

splits/skills and ten agents using an interval of 60 minutes will require

approximately 57 KB per day.

You can choose the type of records that you delete:

— Interval data only

— Daily data only

— Both interval and daily.

You can delete all of the data selected according to the date on which it was

stored, or according to the length of time it has been stored. In the latter

case, you can request that records stored more than a given length of time be

deleted daily.

To delete historical data:

1. From the Options menu, select Delete records or select the Delete

Record toolbar button.

2. From the “Choose the type of records to be removed:” window, select

the radio button next to the type of data you want removed.

3. Select Next.

4. From the “Choose the records to be removed:” window, click the box

next to the criteria according to which you want the data removed:

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Avaya R2 Betriebsanweisung Seite 84