Avaya R2 Betriebsanweisung PDF herunterladen (Seite 225)

10-28 Troubleshooting the Data Module

Troubleshooting

Troubleshooting the Data Module 10

Verifying the COM Port 10

If the DEFINITY system connection test does not pass,

1. Verify that the cable between the data module and the PC serial port is

properly connected.

If it is, go to step 2.

If it is not, correctly connect the cable between the data module and the

PC serial port. If the problem still exists, replace the cable to be sure you

do not have a faulty cable. If the problem still exists, go to step 2.

2. Verify that you have selected the correct COM Port for the data module.

If you have, go to step 3.

If you have not, change the COM Port selection. Go to “Setting Up The

COM Port” on page 10-29 for instructions on how to change the COM

Port. If the problem still exists after you change the COM Port selection,

go to step 3.

3. Consult your PC user guide or its manufacturer’s technical support to

see how to tell if your COM Port has been disabled.

4. Use the terminal emulator to be sure that your PC is communicating

with the data module. See “Using a Terminal Emulator” on page 10-30.

5. Connect the data module voice terminal to another PC where BCMS Vu

is working properly. If the datamaster voice terminal works properly on

the new PC , there is a problem with your PC . Contact your technical

support.

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Avaya R2 Betriebsanweisung Seite 225