Avaya R2 Betriebsanweisung PDF herunterladen (Seite 79)

4-18 Configuring BCMS Vu from the Client

Configuring and Managing the

BCMS Vu

Software

at least 90 but seldom more than 100, you might select 100 as the maximum

value. If you do this, the maximum height of a vertical bar graph or time

trace will represent 100. For a value above 100, the bar will extend above the

maximum value line and terminate in an apex. The actual value of the item

will appear above the point of the apex.

Every data item is assigned a default maximum value. You can change each

of these default values through the Options|Configure|Thresholds and

Maximum Values menu command.

Configuring Thresholds and Maximum Values 4

You set thresholds and maximum values from a window of the same name.

You open this window by selecting Options|Configure| Thresholds and

Maximum Values.

The following is a description of this window:

When the tree in the left-hand window is collapsed fully, three categories of

measured entities (Split/Skill, Agent summary, and VDN summary) are

listed. You cannot set a maximum value or threshold for a category.

If you expand a category, the data items that pertain to that category (for

example, Calls Waiting and Oldest Call) are displayed. You can set a

maximum value and thresholds for a data item across all members of a

category.

For example, you can designate an upper caution value of five minutes for

“Average Speed of Answer” for all splits/skills. To do this,

1. Expand Split/Skill (click on the “+” next to the split/skill icon).

2. Highlight Average Speed of Answer.

3. Set the upper caution value to “05:00.”

Note

If multiple splits/skills or types of data items are

represented on the same report, the maximum height of the

graph will be the largest of the maximum thresholds of all

the data items selected.

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Avaya R2 Betriebsanweisung Seite 79