Avaya R2 Betriebsanweisung PDF herunterladen (Seite 81)

4-20 Configuring BCMS Vu from the Client

Configuring and Managing the

BCMS Vu

Software

5. If you want to change the value in the “Maximum Bar Height” box at

this time, type the number that you want a fully extended bar to

represent. For example, if you are assigning threshold values for

Number of ACD Calls, you might select 100 as the Maximum Bar

Height. If you do this, 100 ACD Calls will cause the bar to extend to its

maximum length.

6. Check the box next to the type of warning or caution for which you

want to define and activate a threshold. If you use the default palette,

●

The Upper Warning threshold is the value above which the bar on

the graph will appear red. You will probably want to make this

threshold number less than the Maximum Bar Height.

●

The Upper Caution threshold is the value above which the bar on

the graph will appear yellow.

●

The Lower Caution threshold is the value below which the bar on

the graph will appear yellow.

●

The Lower Warning threshold is the value below which the bar on

the graph will appear red.

7. Type the threshold value for the type of warning you selected in step 6.

8. Repeat steps 4 through 7 for other types of warnings and cautions you

want to define.

9. If you decide you do not want a threshold activated, remove the check

from the box next to that type of warning or caution.

10. Unless you activate them, alerts will not function when a threshold is

exceeded.

11. To close the Thresholds and Maximum Values Wizard, select Finish.

Note

There is a difference between activating a threshold and

activating an alert:

Checking the box next to a caution or warning threshold in

the “Thresholds and Maximum Values” window assigns the

value in the adjacent box. However, the alert associated with

this threshold does not function unless the alert is turned on

through the Options|Configure|Alerts menu item.

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Avaya R2 Betriebsanweisung Seite 81