
Troubleshooting your Enterprise Edge system 321
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
If the problem persists
1. If AC power is present and the LED indicator on the module is off, replace the
module.
2. Replace the link cable.
3. Replace the module.
4. Replace the MSC.
For information on replacing components, refer to the Enterprise Edge Installation
and Maintenance Guide.
Problems for network or remote users
Refer to one of the following items for information on how to solve network or
remote user problems.
• Remote feature code gets no response on page 321
• Dialed number gets ringback and the wrong person on page 322
• Dialed number gets dial tone instead of ringback on page 322
• Dialed number gets busy tone on page 322
• Dialed number does not get through on page 322
• Dialed feature code gets overflow tone on page 323
• Dialed feature code gets busy tone on page 324
• Line pool access code gets overflow tone on page 324
• Line pool access code gets ringback on page 325
• Line pool access code gets busy tone on page 325
• Dialed number gets no response on page 325
Remotefeaturecodegetsnoresponse
An Enterprise Edge user has called into another Enterprise Edge system and is
trying to activate a remote feature but gets no response after dialing the feature
code. Perform the following steps to determine the cause:
1. Make sure that the remote caller is dialing the feature code correctly. Use the
asterisk (*) character, followed by the feature code, to activate a remote
feature. (Do not use Feature for accessing features on a remote Enterprise
Edge system.)
2. Make sure that the remote user is dialing tones, not pulses once the call is
answered.
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