Avaya BCM 2.0 Programming Betriebsanweisung Seite 9

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Contents 9
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
Enterprise Edge system diagnostics and utilities 269
Performance Statistics 269
Error Messages 270
MIB II Information 274
Maintenance programming for telephony resources 278
System version 278
Media Bay Module status 279
System test log 282
System administration log 283
Network event log 284
Alarm codes 285
Event messages 285
Tests 294
CSU statistics 297
Link Status 301
Metrics 301
Moving telephones 302
Chapter 9 Troubleshooting your Enterprise Edge system 305
General troubleshooting information 305
Getting ready 306
Types of problems 306
Basic troubleshooting procedure 306
Viewing system performance and fault alarms 307
System performance graphs and tables 308
Fault Alarm Banner 308
Problems with telephones 309
Telephone has faulty buttons, display, handset or other hardware
problems 309
Digital telephone display is unreadable 309
Telephone has no dial tone 310
Problems with lines 310
Calls can be received but cannot be made 310
Dial tone is absent on external lines 311
Lines at a telephone are busy after call is over 311
Auto-answer line rings at a telephone 313
Prime telephone gets misdialed calls 314
Selected lines reads “Not in service” or “Not available” 314
Selected line pool shows “No free lines” 315
Problems with optional equipment 315
Problems with the Enterprise Edge ATA 2 316
Problems with the auxiliary ringer 316
Problems with external paging 317
Problems with Music on Hold and Background Music 317
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