Report Basics
Chapter 5
About Real-Time Pie Chart Reports 5-9
About Real-Time Pie Chart Reports 5
BCMS Vu Real-Time Pie Charts provide periodically updated images of the current
status of the call center. The first time you open a BCMS Vu Real-Time Pie Chart
report, you use the New Report option on the File menu to create the report. After
you have created and saved a Real-Time Pie Chart report, you access the report
using the Open Reports option on the File menu.
Real-Time Pie Chart reports give a quick idea of the relative values of different
BCMS items, in a pie chart format. Each segment represents the value of a different
data item and is presented in a different color or pattern. The value of the data item
is displayed next to the pie segment, and a legend identifies the data item
represented by each segment and shows the value of each segment as a numerical
value.
If no data is available, a window similar to the following illustration appears.
Pie charts do not give visual or audible indication of alerts when thresholds are
reached.
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