Report Basics
Chapter 5
About Real-Time Text Reports 5-13
About Real-Time Text Reports 5
BCMS Vu Real-Time Text Reports are displays of the standard monitor BCMS SAT
forms. You use the New Report option in the File menu to create Real-Time Text
Reports. Real-Time Text Reports are predefined to display the data as it appears
when you use the “monitor bcms xxx” commands on a BCMS SAT terminal. You
can name and save a Real-Time Text Report and open it later, and you can print it
when it is open.
Real-Time Text Reports mimic the features of the three monitor CMS SAT forms. If
you need detailed information on a large number of items, you will use a Real-Time
Text Report.
You can sort the items in a Real-Time Text Report in ascending or descending order,
according to the entries in any column, by clicking on the column title.
You can choose which split(s)/skill(s) or VDN(s) to measure in the report, and you
can choose whether to sort data according to the name or number of a split/skill,
agent, or VDN. However, you cannot choose what attributes are measured.
When the value of an item in a Real-Time Text Report triggers a visual alert, the
background of the text changes to yellow (caution) or red (warning).
This section describes the following topics:
●
Categories of Real-Time Text Reports
●
Sample Real-Time Text Report
●
Real-Time Text Report attributes.
Note
If there is no data available from the DEFINITY system, zeros
appear in this report as the values of items.
Kommentare zu diesen Handbüchern