Avaya R2 Betriebsanweisung Seite 215

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Resolving Problems 10-15
Troubleshooting
Chapter 10
(continued)
When you try to open a
historical report, the
following error message
appears:
"There is no default print-
er. To install and select a
default printer, open the
Start button, choose Set-
tings. Select Printers and
then select Add Printer."
(continued)
No printer is administered
for the PC. Before you can
open a historical report, a
fictitious printer name must
be administered and made
the default printer, even if
no printer is available to the
PC.
If Windows 2000 or NT 4.0
was installed on your hard
drive from a network drive,
enter the path to the
network drive directory that
contains the Windows 2000
or NT 4.0 program and
select "Next." The printer
administration will be
completed.
When you try to export a
historical report to Excel
5.0 by selecting "Excel 5.0
(XLS)" in the "Format"
box of the "Export"
window, the second
window that appears
(labeled "Choose Export
File") allows you to save
the file only in Excel 4.0
format in the "Save as
type" box.
Crystal Report problem If you choose "Excel 5.0
(XLS)" as the format in the
"Format" box of the first
window, the file will be saved
in Excel 5.0 format, regardless
of the format specified in the
second window.
Historical Report Problems
Problem Probable Cause Action
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