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BCMS Vu Real-Time and Historical Data Items
9-16 Data Items — Historical Reports
Flow Out
(Continued)
Split/Skill If a call queued to three splits (for example, splits 1, 2, and 3, with
split 1 being the primary split) encounters a route-to command that
sends the call to another VDN, an outflow is recorded in the
statistics for split 1. If this other VDN queues the call to splits 4
and 5 and the call is answered in split 4, an answer is recorded in
the statistics for split 4. However, no inflow is recorded to the
statistics for split 4. If the call is answered in split 5, an outflow is
recorded for the statistics for split 4, and both an inflow and an
answer are recorded in the statistics for split 5.
Similarly, if a call queued to more than one split routes to another
split, an outflow is recorded to the statistics for the primary split,
but no inflow is recorded to the statistics for the routed-to split.
Flow Out VDN The total number of calls that were routed to another VDN or off of
the DEFINITY system.
Once a call outflows, the system does not take further
measurements on the call for this VDN.
Group Trunk The trunk group number
Group Name Trunk The name that is administered for this trunk group. If no name is
administered, then this field is displayed as blank.
Incoming
Aband
Trunk Total number of incoming calls on this trunk group that abandoned
during this interval
Incoming
Calls
Trunk The total number of incoming calls carried by this trunk group that
ended during this interval
Incoming
CCS
Trunk The total holding time (usage) for incoming calls to the trunk group
during the specified reporting interval. The units are expressed in
hundred call seconds (CCS).
Incoming
(Hold) Time
Trunk The average holding time for incoming calls to this trunk group
that completed during the specified reporting interval. Holding
time is defined as the length of time in minutes and seconds that a
facility is used during a call. The calculation for incoming time is:
INCOMING TIME =
Total Holding Time for all Incoming Calls
Total Number of Incoming Calls
Data Item — Historical Reports
Data
Item
Report
Type
Definition
- BCMS Vu™ Software R2 V3 0 1
- Software License Agreement 5
- License Agreement 7
- Table of Contents 10
- TOC-xii 12
- Preface P 13
- Audience 0 14
- Contents of This Document 0 15
- Related Documents 0 18
- Introduction 1 19
- Introduction 20
- Chapter 1 21
- Operating Environment 1 23
- 1-6 Operating Environment 24
- For the BCMS Vu Client PC 1 25
- Software Restrictions 1 26
- Administrative Requirements 1 27
- Performance Considerations 1 28
- Help Escalation 1 28
- BCMS Vu Server 31
- BCMS Vu Server Basics 32
- Chapter 2 33
- System 2 38
- System Menu Box 2 41
- Title Bar 2 41
- Menu Bar 2 41
- Options 2 42
- Window 2 44
- Toolbar 2 45
- Status Bar 2 46
- Server Action Area 2 46
- BCMS Vu Client 49
- BCMS Vu Client Basics 50
- Chapter 3 51
- System Menu Box 3 57
- Title Bar 3 57
- Menu Bar 3 57
- Options 3 58
- Window 3 60
- Toolbar 3 61
- Status Bar 3 62
- Report Display Area 3 62
- Connection Status 3 62
- Server Name 3 63
- BCMS Vu Client On-Line Help 3 64
- Configuring and 65
- Managing BCMS Vu 65
- Software 65
- 4-2 Introduction 66
- Chapter 4 67
- Downloading Historical Data 4 72
- Registering Wallboards 4 76
- Registering Clients 4 78
- About Shares 4 79
- Activating Alerts 4 80
- Configuring Color Palettes 4 80
- Thresholds 4 81
- Maximum Values 4 82
- Repairing the Database 4 90
- Re-indexing the Database 4 91
- Compacting the Database 4 92
- Managing Memory Allocation 4 92
- Downloading BCMS Data 4 93
- Understanding Real-Time 95
- Reports 5 95
- Report Basics 100
- Chapter 5 101
- About Wallboard Displays 5 110
- Wallboard Display Features 5 111
- Types of Wallboards 5 112
- Sample Wallboard Display 5 113
- About Time Trace Reports 5 115
- Sample Time Trace Report 5 117
- Understanding Historical 119
- Reports 6 119
- Data on the DEFINITY system 6 120
- Chapter 6 121
- Creating Historical Reports 6 122
- Sample Historical Report 6 123
- About Historical Reports 124
- Working with Reports 7 129
- Working with Reports 130
- Chapter 7 131
- Saving a Report 7 162
- Closing a Report 7 163
- Opening a Report 7 164
- Printing Reports 7 166
- Displaying 171
- Information on 171
- External Wallboards 171
- Configuring a Wallboard 8 172
- Wallboard 173
- Chapter 8 175
- BCMS Vu Real-Time 179
- Report Data Items 179
- Definition 180
- Chapter 9 181
- Troubleshooting 10 201
- Resolving Problems 10 202
- Chapter 10 203
- 10-4 Resolving Problems 204
- Troubleshooting 204
- 10-6 Resolving Problems 206
- 10-8 Resolving Problems 208
- 10-10 Resolving Problems 210
- 10-12 Resolving Problems 212
- 10-14 Resolving Problems 214
- 10-16 Resolving Problems 216
- 10-18 Resolving Problems 218
- 10-20 Resolving Problems 220
- 10-22 Resolving Problems 222
- 10-24 Resolving Problems 224
- 10-26 Resolving Problems 226
- 10-28 Resolving Problems 228
- 10-30 Resolving Problems 230
- 10-32 Resolving Problems 232
- Error Log 10 234
- Connection Log 10 236
- Verifying the COM Port 10 237
- Setting Up The COM Port 10 238
- Using a Terminal Emulator 10 239
- 12. Type ati 242
- Error Codes 10 246
- ID Description Resolution 248
- Glossary 0 257
- Glossary 258
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