
10-8 Resolving Problems
Troubleshooting
Historical data downloads
not occurring at scheduled
times.
BCMS Vu user was shut
down at scheduled
download times.
Find out if BCMS Vu was shut
down at time of scheduled
download:
1. Log in to the DEFINITY
system.
2. Execute command list
history.
3. Verify that BCMS Vu user
was logged in at the
scheduled download times.
If it was not logged in, make
sure it is always logged in at
scheduled download times.
If it was logged in at scheduled
download times, make sure
database location is correctly
specified. See Chapter 4,
“Configuring and Managing
the BCMS Vu Software.”
If database location is correct
and problem persists, contact
Avaya.
Historical Data Downloading Problems
Problem Probable Cause Action
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