Avaya R2 Betriebsanweisung PDF herunterladen (Seite 14)

P-2 Audience

Preface

Audience 0

You will find this user guide helpful if you are

●

A call center manager/server administrator who needs to store and display data

from a DEFINITY system.

This guide tells you how to

— Configure BCMS Vu software

— Manage the software

— Download historical data from the DEFINITY system

— Register clients so they can access the server

— Register wallboards

— Manage data

— Inspect the error log.

●

A split/skill supervisor who needs to review the present and previous status of a

call center.

This guide tells you how to

— Create real-time bar graphs, real-time pie charts, real-time text reports,

time traces, wallboard displays and Historical Reports

— Open previously saved reports

— Print text and Historical Reports

— Schedule printing of Historical Reports

— Set thresholds and alerts

— Resolve problems with operation of the software

— Respond to error messages.

This manual assumes that you are familiar with

●

Your computer

●

Microsoft

Windows

95, Windows 98, Windows 2000 and Windows NT* 4.0

operating systems

●

Standard Windows conventions, such as using the F1 key to activate Help.

*Microsoft, Windows, and Windows NT are registered trademarks of Microsoft corp.

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Avaya R2 Betriebsanweisung Seite 14