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Conventions Used in This Document P-5

Preface

Conventions Used in This Document 0

The following conventions are used in this document:

Whenever there are several ways to perform a command (for example,

double-click on a file name or highlight the file name and click on OK), the

term select is used. You may choose either of the methods.

Another example of different ways to do the same thing is either selecting a

command in a menu (for example selecting Save in the File menu) or

clicking on the corresponding toolbar button. In this case you are instructed

to select Save.

Bold type

Menu names, button names, option names, and file

paths on a disk are shown in bold type. For example:

“Select Save from the File menu.” “The file is located

in C:\Program Files\.” Sometimes items are shown in

bold type for emphasis.

Italics

Italics are used for trademarks, the exact wording of

file names, and the titles of referenced documents. For

example “BCMS Vu software runs on Microsoft

Windows.” “Look for the file bcmsvuclient.”

Sometimes words are italicized for emphasis.

Mouse button

Unless the secondary mouse button is specified, use

the primary mouse button whenever you are instructed

to click or select an item.

Ter m in o l o g y

Standard call center industry terminology is used in

this document, as well as terms such as split/skill,

ACD, and AUX. For definitions of terms used in this

document, refer to the Glossary.

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Avaya R2 Betriebsanweisung Seite 17