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10-2 Resolving Problems
Troubleshooting
Resolving Problems 10
Use the following guidelines to investigate and correct errors:
1. Scan through the Problem column to find the description of the problem that
you have encountered.
2. In the Probable Cause column, one or more problem descriptions are offered.
Select the one that best describes the observable condition.
3. Perform the corresponding task in the Action column.
Starting/Connecting Problems
Problem Probable Cause Action
Attempted to start Server
software. Software
“froze.”
Machine name was changed
in Control Panel/Network
Identification/ComputerN
ame.
Reinstall BCMS Vu Server
software. (You do not have to
first uninstall it.)
Can’t start BCMS Vu
Server except in simulator
mode.
Hardware key was not
installed before BCMS Vu
Server software was started.
Attach hardware key and
restart BCMS Vu Server
software. Refer to the
Installation Guide and
instructions that accompany
the hardware key.
DEFINITY system
connection test does not
pass. Cannot connect to
DEFINITY system.
The data module is being
used to connect to the
switch and the wrong cable
is being used to connect the
PC to the data module.
Use the correct cable.
The data module is being
used to connect to the
switch and the cable
between the PC and data
module is not connected
properly.
Properly connect the cable
between the PC and data
module. Refer to Chapter 3,
“Installing the Data Module
and Hardware Key” in BCMS
Vu Software R2 V3 Installation
Guide.
- BCMS Vu™ Software R2 V3 0 1
- Software License Agreement 5
- License Agreement 7
- Table of Contents 10
- TOC-xii 12
- Preface P 13
- Audience 0 14
- Contents of This Document 0 15
- Related Documents 0 18
- Introduction 1 19
- Introduction 20
- Chapter 1 21
- Operating Environment 1 23
- 1-6 Operating Environment 24
- For the BCMS Vu Client PC 1 25
- Software Restrictions 1 26
- Administrative Requirements 1 27
- Performance Considerations 1 28
- Help Escalation 1 28
- BCMS Vu Server 31
- BCMS Vu Server Basics 32
- Chapter 2 33
- System 2 38
- System Menu Box 2 41
- Title Bar 2 41
- Menu Bar 2 41
- Options 2 42
- Window 2 44
- Toolbar 2 45
- Status Bar 2 46
- Server Action Area 2 46
- BCMS Vu Client 49
- BCMS Vu Client Basics 50
- Chapter 3 51
- System Menu Box 3 57
- Title Bar 3 57
- Menu Bar 3 57
- Options 3 58
- Window 3 60
- Toolbar 3 61
- Status Bar 3 62
- Report Display Area 3 62
- Connection Status 3 62
- Server Name 3 63
- BCMS Vu Client On-Line Help 3 64
- Configuring and 65
- Managing BCMS Vu 65
- Software 65
- 4-2 Introduction 66
- Chapter 4 67
- Downloading Historical Data 4 72
- Registering Wallboards 4 76
- Registering Clients 4 78
- About Shares 4 79
- Activating Alerts 4 80
- Configuring Color Palettes 4 80
- Thresholds 4 81
- Maximum Values 4 82
- Repairing the Database 4 90
- Re-indexing the Database 4 91
- Compacting the Database 4 92
- Managing Memory Allocation 4 92
- Downloading BCMS Data 4 93
- Understanding Real-Time 95
- Reports 5 95
- Report Basics 100
- Chapter 5 101
- About Wallboard Displays 5 110
- Wallboard Display Features 5 111
- Types of Wallboards 5 112
- Sample Wallboard Display 5 113
- About Time Trace Reports 5 115
- Sample Time Trace Report 5 117
- Understanding Historical 119
- Reports 6 119
- Data on the DEFINITY system 6 120
- Chapter 6 121
- Creating Historical Reports 6 122
- Sample Historical Report 6 123
- About Historical Reports 124
- Working with Reports 7 129
- Working with Reports 130
- Chapter 7 131
- Saving a Report 7 162
- Closing a Report 7 163
- Opening a Report 7 164
- Printing Reports 7 166
- Displaying 171
- Information on 171
- External Wallboards 171
- Configuring a Wallboard 8 172
- Wallboard 173
- Chapter 8 175
- BCMS Vu Real-Time 179
- Report Data Items 179
- Definition 180
- Chapter 9 181
- Troubleshooting 10 201
- Resolving Problems 10 202
- Chapter 10 203
- 10-4 Resolving Problems 204
- Troubleshooting 204
- 10-6 Resolving Problems 206
- 10-8 Resolving Problems 208
- 10-10 Resolving Problems 210
- 10-12 Resolving Problems 212
- 10-14 Resolving Problems 214
- 10-16 Resolving Problems 216
- 10-18 Resolving Problems 218
- 10-20 Resolving Problems 220
- 10-22 Resolving Problems 222
- 10-24 Resolving Problems 224
- 10-26 Resolving Problems 226
- 10-28 Resolving Problems 228
- 10-30 Resolving Problems 230
- 10-32 Resolving Problems 232
- Error Log 10 234
- Connection Log 10 236
- Verifying the COM Port 10 237
- Setting Up The COM Port 10 238
- Using a Terminal Emulator 10 239
- 12. Type ati 242
- Error Codes 10 246
- ID Description Resolution 248
- Glossary 0 257
- Glossary 258
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