Avaya R2 Betriebsanweisung PDF herunterladen (Seite 219)

Resolving Problems 10-19

Troubleshooting

Chapter 10

A historical report was

scheduled to print to a file,

but it was printed on a

printer connected to the

PC or on the network.

The printer that was configured

to print to a file was not the

application default printer. If

you set the port of a printer that

is not the application default

printer, to print to a file,

and you schedule a historical

report to be printed on that

printer,

then the report will be printed

on the application default

printer, not to a file.

To schedule a historical report

to be printed to a file, you must

1. Set the port of a printer to

print to a file.

2. Make that printer the

default application printer

(if it is not already).

3. Schedule the historical

report to be printed by the

default application printer

that you designated in step

2.

CAUTION:

If you print to a file, remember

that at the time you choose for

the report to be printed, your

will be prompted to enter a file

name. The prompt window

remains on the screen, no file is

written, and BCMSVu Client is

halted until you enter a file

name.

4. Exit Control Panel.

5. In BCMSVu Client,

a. Select File/Printer Setup.

b. In the "Printer Setup"

window, be sure the

printer you configured in

steps 3 through 6 is in the

"Printer Name" box.

c. Select "OK."

6. When you schedule the

historical report, in the

window where you select

the printer, be sure to select

the application default

printer that you chose in

step 9.

Historical Report Problems

Problem Probable Cause Action

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