Avaya R2 Betriebsanweisung PDF herunterladen (Seite 88)

4-24 Managing BCMS Vu Historical Data

Configuring and Managing the BCMS Vu Software

Removing Historical Data from the PC 4

BCMS Vu stores historical data until you remove it. You may need to periodically

remove data to prevent your disk from filling up and to keep the performance of

your reports acceptable. This can be done through automatic purging of database

records. We suggest that you back up the historical database before removing old

database records.

For splits/skills, agents, VDNs and trunk groups measured by BCMS, the following

formula is an approximate guide to the space required in megabytes for each day’s

historical data:

# splits/skills + # agents + # trunk groups + #VDNs

(370) * BCMS interval in hours

When the interval is a half-hour, use 185 instead of 370 in the formula.

For example, a small call center with one trunk group, five VDNs, five splits/skills

and ten agents using an interval of 60 minutes will require approximately 57 KB per

day.

You can choose the type of records that you delete:

— Interval data only

— Daily data only

— Both interval and daily.

You can delete all of the data selected according to the date on which it was stored,

or according to the length of time it has been stored. In the latter case, you can

request that records stored more than a given length of time be deleted daily.

To delete historical data:

1. From the Options menu, select Delete records or select the Delete Record

toolbar button.

2. From the “Choose the type of records to be removed:” window, select the radio

button next to the type of data you want removed.

3. Select Next.

4. From the “Choose the records to be removed:” window, click the box next to

the criteria according to which you want the data removed:

1 2 ... 83 84 85 86 87 88 89 90 91 92 93 ... 267 268

Keine Kommentare

Avaya R2 Betriebsanweisung Seite 88