Report Basics
Chapter 5
About Time Trace Reports 5-21
About Time Trace Reports 5
Time Trace Reports show the value of a single attribute (for example, Call Waiting,
Average Speed of Answer) for a single measured entity (agent, split/skill, or VDN)
over a period of time. The value of the attribute is represented by the height of the
trace above the baseline. Time is represented by distance along the baseline.
This section describes the following topics:
●
Categories of Time Trace Reports
●
Characteristics of Time Trace Reports
●
Sample Time Trace Report
●
Time Trace Report attributes.
Categories of Time Trace Reports 5
The following categories of Time-Trace Reports are available:
Split/Skill Summary Data Time Trace
— Shows variations in the value of a
single data item for a single split/skill over time. The data items you can
choose for this report are different from those in a Split/Skill Details Time
Trace. See “Time Trace Report Attributes” on page 5-24 for a list of these
items.
Split/Skill Details Time Trace
— Also shows variations in the value of a
single data item for a single split/skill over time. The data items you can
choose for this report are different from those in a Split/Skill Summary
Data Time Trace. See “Time Trace Report Attributes” on page 5-24 for a
list of these items.
Agent Data Time Trace
— Shows variations in the value of a single
attribute for a single agent over time.
VDN Data Time Trace
— Shows variations in the value of a single
attribute for a single VDN over time.
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