Avaya R2 Betriebsanweisung Seite 261

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Glossary
GL-5
Glossary
Secondary Skill The second split/skill to which a call queues in a VDN is
called the secondary split/skill.
Service Level See Acceptable Service Level.
Split/skill A group of extensions that are staffed by agents trained to
handle a certain type of call.
Tertiary Skill When a call is queued to multiple splits/skills, the third
split/skill the call queued to in a VDN is called the tertiary
split/skill.
VDN (Vector Directory Number).
An extension that provides access to the Vectoring feature of
the DEFINITY system. Vectoring allows you to specify the
treatment of inbound calls based on the dialed number.
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